Creativity Tools
We all serve someone, so get good at it.

How 2 Wow - Overlays your existing service delivery to discover missed opportunities

Ideal Thinking - Creative tool for generating ideal service

Linguistics Model - A systems approach to understanding service

Moments of Truth - "Pretend" walk through the mind of all the possible positive interactions

Servicing - You cannot just see the fire, you have to be the fire

Service Tool - A punch list for tuning the service engine

Smile - 29 statements about a smile

What's Your Link - Getting line of sight to the customer

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