Creativity Tools
Service
We all serve someone, so get good at it.
How 2 Wow - Overlays your existing service delivery to discover missed opportunities
Ideal Thinking - Creative tool for generating ideal service
Linguistics Model - A systems approach to understanding service
Moments of Truth - "Pretend" walk through the mind of all the possible positive interactions
Servicing - You cannot just see the fire, you have to be the fire
Service Tool - A punch list for tuning the service engine
Smile - 29 statements about a smile
What's Your Link - Getting line of sight to the customer
